1. Can I return my order?
Yes, within 14 days of receipt. Return costs are at your own expense.

2. Are return costs free?
No. Return costs are always the responsibility of the customer.

3. Will I get my shipping costs back?
Only if legally required. In most cases, shipping costs are not reimbursed.

4. How quickly will I receive my order?
Within the Netherlands usually within 1–3 working days.

5. Can I modify or cancel my order?
No, once an order is placed it is processed immediately.

6. What if I entered the wrong address?
Contact us immediately. If the package has already been shipped, extra costs are at your own expense.

7. What happens if I do not pick up my package?
The return and shipping costs will be deducted from your refund.

8. Are all products new?
Yes, all products are new but from previous collections.

9. Can I contact you by phone?
No, we are only reachable by email.

10. When will I receive my money back after returning?
Within 14 days after we have received and checked your return.

11. What if my product was delivered damaged?
Contact us immediately by e-mail with photos of the issue.

12. Can I return outlet items?
Yes, the right of withdrawal also applies to outlet items.

13. Where can I find my invoice?
Download your invoice with your order on your account page.